Support Lifecycle
Glasswall is committed to ensuring that our customers have reliable, well-supported software. To provide clarity and manage support effectively, we operate a structured software support schedule.
How Software Support Works
Our support covers both bug fixes and enhancements to the software:
Bug Fixes
These are delivered through regular monthly releases. If you encounter an issue, please contact our Customer Support team to raise a ticket. Confirmed bugs are addressed based on priority and will be included in an upcoming release.
Product Enhancements
Enhancements are prioritized based on communication with the Glasswall Product Management team through our Sales channels. Once confirmed, they are scheduled for future releases according to priority.
Patch Release Mechanism
If a patch release is required outside of the regular release schedule, it will be identified and planned accordingly. Typically, only bug fixes are included in these patches. However, under special circumstances, limited enhancements may be added at Glasswall's discretion.
Meteor - Support Levels and Duration
Glasswall provides software support under three main categories:
Full Support
Limited Support
Support Summary
| Support Duration | Support Level | Releases Included | Eligible Customers |
|---|---|---|---|